Notice of Privacy Practices

Sahara Transportation LLC is a non-emergency medical transportation (NEMT) company based in Kansas City, Missouri. We drive patients to and from medical appointments, dialysis, therapy and hospital discharges, and we bill insurance for those rides.

You can reach us at (816) 714-4823 or infosaharatransport@gmail.com.

To arrange and bill for your rides, we collect protected health information (PHI). This can include:

• Your name and phone number
• Pickup and drop-off addresses
• Appointment details, such as the date, time and the facility you are visiting
• Insurance information, such as your plan and member ID
• The type of service you need, such as wheelchair, ambulatory, dialysis or hospital discharge transport

When you use the ride request form on this website, the details you enter are sent to us by email through a third-party form service. Please do not include diagnoses, medications or medical records in the form. We will discuss anything we need by phone.

We use your information only as needed to provide and pay for your transportation:

• Scheduling rides. We use your name, phone number, addresses and appointment details to plan, confirm and complete your trips.
• Billing insurance. We share the information your insurance plan or Medicaid program needs to approve and pay for your rides.
• Coordinating with healthcare providers. We may confirm pickup times, appointment times or discharge plans with the facility you are traveling to or from.

• Insurance payers, including health plans, Medicaid and transportation brokers, to arrange and receive payment for your rides.
• Healthcare facilities, such as hospitals, dialysis centers and clinics, to coordinate your pickup and drop-off.

We may also share information when the law requires it, for example to respond to a court order, to comply with a government agency investigation, or to prevent a serious threat to someone's health or safety.

We do not sell your health information or use it for marketing. For any use not described in this notice, we will ask for your written permission first. You can take back that permission in writing at any time, except where we have already acted on it.

You have the right to:

• See and get a copy of the health information we hold about you.
• Ask us to correct (amend) information you believe is wrong or incomplete. If we say no, we will tell you why in writing.
• Get an accounting of disclosures, a list of certain times we shared your information outside of rides, billing and normal operations.
• Request restrictions on how we use or share your information. We are not required to agree in every case, but we will consider every request.
• Request confidential communications, such as asking us to call a different phone number or send mail to a different address.
• Get a paper copy of this notice at any time, even if you agreed to receive it electronically.

To use any of these rights, contact our Privacy Officer using the details at the bottom of this page.

• We are required by law to maintain the privacy and security of your protected health information.
• We must give you this notice of our legal duties and privacy practices.
• We must follow the terms of the notice that is currently in effect.
• We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information.

We may change this notice. Changes will apply to all information we hold about you, and the new notice will be posted on this page with a new effective date.

If you believe your privacy rights have been violated, you can file a complaint with us by contacting our Privacy Officer. You can also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, at hhs.gov/ocr/privacy/hipaa/complaints.

We will not retaliate against you in any way for filing a complaint.

For questions about this notice or to use any of your rights, contact: